Our online stores will be open for the entire holiday period. Please however note that whilst our online stores will be open our offices, collection facility and customer contact centre will be closed on certain days.
We cannot guarentee delivery before Christmas for all orders placed after Wednesday 9 December 2020. Due to the time of the year the couriers are under pressure and parcels will take up to 7 working days longer to be delivered.
Please note that due to the holiday's we are not offering telephonic or email support between the dates of Tuesday 22 December 2020 to Wednesday 6 January 2021 inclusive. If you have any queries please email us at firstname.lastname@example.org and we will revert after 6 January 2021. Please keep in mind that responses may take several days as we will have a backlog of queries and are not monitoring emails over the holiday period.
Our Offices and customer contact centre will be closed on the following dates.
Wednesday 16 December (Public Holiday).
Thursday 24 December 2020 from 10am till Monday 4 January 2021 inclusive.
Please note the following shipping dates will apply over the holiday period :
Orders with cleared payments before 9am on Tuesday 15 December 2020 will be shipped on Tuesday 15 December 2020.
Orders with cleared payments between 9am on Tuesday 15 December and 9am on Thursday 17 December 2020 will be shipped on Thursday 17 December 2020.
Orders with cleared payments by 4pm on Tuesday 22 December 2020 will be shipped by Thursday 24 December 2020.
Orders with cleared payments between 4pm on Tuesday 22 December 2020 and 9am on Monday 4 January 2021 will be shipped between Monday 4 January 2021 and Wednesday 6 January 2021.
Thereafter normal shipping days apply.